Shipping and Returns

Please find our shipping and returns information below. If you have any questions at all, please email us at hello@trubikini.com or call us on 020 3740 1282.

In this Shipping and Returns policy any reference to "we"/"us" is a reference to Trubikini Limited ("Trubikini").

 

SHIPPING


UK Shipping Only

At this time Trubikini are only shipping within the UK. If you are a visitor to our website from overseas who is interested in purchasing our products we would be delighted to hear from you at hello@trubikini.com.


Shipping Costs:  Free UK Shipping (Royal Mail 2nd Class Signed For)

- Free UK shipping on all orders (Royal Mail 2nd Class Signed For)
- Upgrade to Royal Mail 1st Class Signed For shipping at checkout for an additional £2
- Contact us to discuss guaranteed next day delivery

All orders will be sent out by Trubikini using Royal Mail Signed For parcel service and must be signed for.

Trubikini reserve the right to change shipping costs and free shipping offers without notice.


Estimated Shipping Times

Orders where free shipping as been selected: Most orders, if in stock, will be dispatched within 24 hours and are expected to arrive at a UK address within 4 business days of shipping via Royal Mail 2nd Class Signed For post.

Orders where Royal Mail 1st Class Signed For Shipping has been selected: Most orders, if in stock, will be dispatched within 24 hours and are expected to arrive at a UK address within 2 business days of shipping via Royal Mail 1st Class Signed For post.

In special circumstances we may be able to offer guaranteed next day shipping. Please contact us at hello@trubikini.com or on 020 3740 1282 for further details and we’ll do our very best to assist you.

We will ship to you provided that your payment is properly authorised and stock is available. We do not ship on Saturdays and Sundays. There may be a delay if we need to review your order or during busy periods. Occasionally due to circumstances beyond our control, such as postal strikes or bad weather it may take longer for some orders to arrive with you. All estimated shipping times are subject to the performance of the Royal Mail.

 

Shipping Responsibility

When the product is shipped to the customer by Trubikini the product becomes the customer's responsibility upon delivery to the customer. If the customer specifies their own method of delivery or courier then the product becomes the customer's responsibility upon receipt by the delivery agent or courier.

 

 

RETURNS


Free Returns within 14 Days

Trubikini are pleased to offer free returns within a 14 day period.

To take advantage of our free returns offer, the product must be returned to us and received by us within 14 days of the date of receipt by the customer, this date of receipt being indicated by the time and date of the signed-for package delivered to the customer.

If you are not satisfied with our product for any reason, please contact us as soon as possible at hello@trubikini.com and we will provide you with a pre-paid mailing label and instructions on how to return the product to us.

On receipt of the product in an appropriate condition as specified in our Conditions of Return (please see below) Trubikini will process the refund and notify you via email. We will refund the total purchase price, including any standard shipping paid, where possible via the original method of payment, for example, to your credit card. We aim to process refunds on the business day we receive them, however during busy times it may take several business days.

This free returns offer is in addition to any rights of cancellation that you have under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please see our Terms and Conditions for more details about how to return your product under these circumstances.

Trubikini reserve the right to change their returns policy and returns offers without notice.


Exchanges: One Free Exchange

If you wish to exchange your product for a different size or style, Trubikini are happy to offer one free exchange, if the product to be exchanged is returned to us within 14 days, based on stock availability. Please contact us at hello@trubikini.com and we will provide you with a pre-paid mailing label and instructions on how to return the product.

On receipt of the product, within 14 days, in an appropriate condition as specified in our Conditions of Return (please see below) Trubikini will be happy to exchange your product free of charge, including covering the cost of shipping the replacement product to the customer.

If you need to exchange items more than once there may be additional shipping charges. Please contact us at hello@trubikini.com for further details.


Faulty/Incorrectly Supplied Order

When you receive your product, if it is faulty or incorrectly supplied, please contact us at hello@trubikini.com and we will provide you with a pre-paid mailing label and instructions on how to return the product.

The product must be returned to us and received by us within 14 days of the date of receipt by the customer, this date of receipt being indicated by the time and date of the signed-for package delivered to the customer.

On receipt of the product in an appropriate condition as specified in our Conditions of Return (please see below), we will be happy to make a full refund of the purchase price and any shipping costs paid.

We will also be happy to exchange the faulty or incorrectly supplied product should you prefer this.


CONDITIONS OF RETURN

Bikini Bottoms - As a matter of Trubikini's general returns policy please make sure bikini bottoms are tried on over your own underwear. In the interests of hygiene we may refuse returns where it is apparent this has not been done.

General - Unfortunately we cannot accept returns on the following:

  1. Items received by us more than 14 days after the date of receipt by customer, as indicated by the time and date of the delivered package (when signed for) unless otherwise returned under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

  2. Any item that has been damaged, has missing parts or is otherwise not in its original condition (unless originally acknowledged as being faulty)

  3. Any item that is not returned in its original packaging (unless prior arrangement has been made with Trubikini)

  4. Any item that is not returned unwashed and unworn with all labels (including the plastic hygiene shield in the bikini pants which should not be removed) intact and in place

Returns Responsibility - Once the product has been delivered to the customer it remains the customer’s responsibility until such time as it has been successfully returned to Trubikini. Please always send goods back using the pre-paid label or by registered delivery. We’re sorry but we cannot be held responsible for goods that don’t arrive.

Incomplete or Incorrect Address - Orders that are returned to Trubikini on account of an incomplete or incorrect address provided by the customer will only be re-sent at the customer's expense.

  

PRODUCT THAT DOES NOT SATISFY THESE CONDITIONS OF RETURN

If any item that has been returned to Trubikini does not meet the Conditions of Return, we will contact the customer and inform them of this.

Given the nature of the product and in the interests of hygiene, any returned products that do not meet the Conditions of Return as set out above will not be refunded (nor will any outward shipping costs) and the products will only be returned to the customer upon the customer’s request and at the customer’s expense.

 

Size Charts

 

Ultimate Triangle Size Chart

The Ultimate Triangle comes in 8 sizes (from 0 to 7) and caters for over 40 different bra sizes. Find your Trubikini size easily using our simple size chart. It uses the two elements of your bra size to find your fit. For example, the UK bra size 34C would pick a Trubikini Size 2.

Trubikini Ultimate Triangle Size Chart

 

 

Pant Size Chart

All three of our pants come in 6 simple sizes and fit true to standard UK dress sizes. There is a good amount of stretch to the fabric. So we recommend that you select the Trubikini size that corresponds directly to the UK size you normally wear in pants. For example, a UK size 12 would pick a Trubikini Size 3. If you prefer a little less coverage, try the Trubikini pant one size down.

Trubikini Pant Size Chart - Sizes From UK 6 to 18



Swimdress Size Chart

Our Swimdress has a lot of stretch to it, which is why we only need 3 sizes. The Swimdress ties at the neck and has drawstrings at the sides which you can use to change the length, so that you can adjust it for a perfect fit. If you normally wear dresses in UK Size 6, 8 or 10, go for a Trubikini Size 1. If you normally wear dresses in a UK Size 12 or 14, go for a Trubikini Size 2. And if you normally wear a UK Size 16 or 18, try a Trubikini Size 3.

Trubikini Swimdress Size Chart - Sizes from UK 6 to 18